➢ The Services are accessible at HassleFreeKhoj Private limited and any other websites through which HasslefreeKhoj makes the Services available and any related applications (the “Application”). By using the Services, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service, whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Application and Services and all Collective Content (defined below) and constitute a binding legal agreement between you and HasslefreeKhoj.
➢ Check-In & Check-out time will be as per the hotel policies (Early check-in & Late Check-Out is subject to availability).
➢ For meals included in the package, hotel menu is preset (on buffet basis) and specific choice of meal may not be available.
➢ EP means Accommodation only,
➢ CP – Accommodation with Breakfast,
➢ MAP – Accommodation with Breakfast and Lunch or Dinner (anyone),
➢ AP – Accommodation with Breakfast, Lunch, and Dinner.
➢ Meals Timings must be followed as per instruction given by the hotels.
➢ Extra Bed means Extra Mattress.
➢ Heater charges will be paid directly to the hotel, If required.
➢ Verbal Commitment Done by any of our executives is not valid.
➢ Ferry/Cruise sailing is subject to weather conditions.
➢ All water activities are subject to weather conditions.
➢ Vehicle AC won’t work on any hill stations.
➢ 100% amount needs to be paid for flight tickets in advance for issuance of tickets unless specified otherwise; if flight fare has increased / decreased by the time payment reaches us, then the same shall be borne by the client and the quotation would be revised accordingly.
➢ Pictures available on the website or any social media platform or shared with the client is just for reference purposes and may vary in real-time.
➢ Cab / driver details will be provided 1 day prior to trip starting date. Customer is requested not to take follow up for cab / driver details after 1st instalment. Details will be forwarded to you under aforementioned time without fail.
➢ Visiting Rohtang Pass shell be subject to compliance of NGT (National Green Tribunal) Rules & Regulations. Restrictions & instructions for each traveler will be elaborated to the client on arrival.
➢ If the client misses any of their services due to late arrival by flight, train, bus, cab, Hasslefreekhoj will not be responsible for the same. However, we will try to cover the unused services but it totally depends on the situation existing thereon.
➢ As per hotel, if there’s a Gala dinner (on Christmas, New Year, or the other important day) then it’s mandatory and chargeable directly by the hotelier.
➢ Hasslefreekhoj is not responsible, if some sightseeings have been missed due to heavy rush, machinery disturbance, traffic & time issues.
➢ In case the Client didn’t Pay Installment on the date given in the invoice, a late Penalty will be charged from the Guest.
➢ Vouchers provided against the booking need to be verified by the customer and any discrepancy or non-inclusion of anything promised in writing by the sales representative (only on official emails) should be brought to notice within 24 hours from the date of receipt of the vouchers.
➢ Hasslefreekhoj is not responsible for machinery disturbance i.e. mechanical disturbance in a Volvo or in-cab, Tyre puncture, or any other mechanical issue during the trip.
➢ Any change in the itinerary / hotels / inclusions post booking must be recorded in writing between client and HasslefreeKhoj . Any other form of communication regarding changes will not be entertained in cases of dispute.
➢ Postponed Charges are Dynamic and can be Changed depend on Number of Days Left in Travel ( Min 10% to Max 30% of the Entire Package Cost) In season time & Long Weekends season surcharges will be applicable and need to bear by guest Only.
➢ The initial amount of 2000 or 3000 rupees is for the blocking of the package we will confirm the hotel and vehicle only when we get the full 30% of the initial package.
➢ HasslefreeKhoj will not be liable for any losses incurred due to any delays made by the customer. Please ensure that you follow the timings as per the itinerary/tour vouchers.
➢ The itineraries are designed in a manner so that all the sightseeing / activities are covered within the stipulated time period. If any sightseeing / activity is missed due to extension of stay over the advised time-period at a particular destination, then HasslefreeKhoj will not be held liable for the same.
➢ Customers can not change the itinerary during the trip unless the same has been preinformed and assented by HasslefreeKhoj. In case of change of itinerary by customer without prior information, HasslefreeKhoj shall not be liable for any non-delivery of inclusions.
➢ HasslefreeKhoj shall not be liable for any losses incurred by the customers due to violation of rules of local government. In case on any currency fluctuations or amendment in local Government taxes, HasslefreeKhoj reserves the right to adjust the package amount accordingly.
➢ Customers should take responsibility of their own luggage. Cab drivers do not provide porter services and cannot be held liable for any such loss.
➢ HasslefreeKhoj is not liable for any loss or damage of personal belongings like mobile, tab, laptop, ornaments, etc.
➢ In case of non-compliance of payment terms, HasslefreeKhoj reserves the right to cancel the booking at any point of time without any refund.
➢ If due to unforeseen circumstances, the customer has to pay for the inclusions already mentioned in the package, refund claim for the inclusions may be considered and refunded upon submission of proper receipts, provided this was pre-informed to HasslefreeKhoj .
➢ Cancellation amount will be calculated as per total booking amount whether we have received full booking amount or not. If you have paid only advance (part payment of total booking amount) then you have to pay rest of the amount in case of cancellation at any point of time.
➢ HassleFreeKhoj shall not be held liable for any impact due to change in original itinerary by the customer. Any amendments / additions to package (dates, inclusions, flights, and itinerary) post booking confirmation will be done as per cancellation policy of the original package and respective service providers. Customer has to bear the cost (if any) incurred due to this.
➢ Expenses on accounts of any factor which HasslefreeKhoj or the service provider in question could not even with all due care, foresee or forestall such as threat of war, riot, civil strife, industrial dispute, terrorist activity, natural calamity, fire, acts of God, adverse weather conditions, and all similar events. HasslefreeKhoj shall not be liable for any losses made there of.
➢ In case local attractions are closed for maintenance / weather conditions / government orders / strike / curfew /natural calamity / any other unforeseen reasons, HasslefreeKhoj will try its best to reimburse the appropriate amount against the same in case refund is possible. However, HasslefreeKhoj is not obligated for the same and cannot be held liable against it.
➢ Some hotels request a credit-card deposit upon check-in to cover any incidental charges. Unused funds will be refunded upon check-out. Some hotels may accept a cash deposit in lieu but this cannot be guaranteed. It is the client’s duty to reverse the credit card charge on check out. All extras to be paid directly to the hotels / the service providers.
➢ Most hotels do not allow unmarried / unrelated couples to check-in. This is at full discretion of the hotel management.
➢ It is mandatory to carry original valid photo identity card (Passport /Driving License / Voter ID card / Aadhar card) of all the travelers during the trip. Hotel may deny check-in if proper I’d proofs are not presented at the time of check-in. No refund would be applicable under above circumstances.
➢ If the client failed to pay the instalment on time booking will be released automatically from the system and later on, the guest just needs to pay Re booking charges for the same.